From the moment your order is placed to the moment it arrives, we handle every step with care. Below you’ll find everything you need to know about shipping timelines, returns, and what to expect if something doesn’t feel right.

We currently ship within the United States. Expansion to international shipping is coming soon.

Processing Time

Orders are typically processed within 1–3 business days

Orders placed on weekends or holidays are processed the next business day

Delivery Time

Standard shipping usually arrives within 3–7 business days after processing

Delivery times may vary based on location, carrier, weather, or seasonal demand

Once your order ships, you’ll receive a confirmation email with tracking details.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size.

Occasional free shipping promotions may be offered — keep an eye out.

While we do our best to deliver on time, Zenified is not responsible for delays caused by:

Carriers

Weather events

Incorrect or incomplete addresses

If your package seems delayed, reach out — we’re happy to help track it down.

🔄 Returns & Refunds

Our Return Philosophy

Because our products are ingestible and crafted for safety and freshness, returns are handled carefully and thoughtfully.

Eligible Returns

Unopened and unused products may be eligible for return

Requests must be made within 14 days of delivery

Non-Returnable Items

For safety and quality reasons, we cannot accept returns on:

Opened or used supplements

Subscription orders already processed

Gift cards or promotional items

Approved refunds are issued to the original payment method

Processing may take 5–10 business days depending on your bank

Original shipping fees are non-refundable unless the issue was our error

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

Contact us within 48 hours of delivery

Include your order number and clear photos of the issue

We’ll make it right as quickly as possible.

🔁 Subscriptions

If you’re part of the Zenified subscription flow:

You can pause, skip, or cancel anytime before your next billing cycle

Subscription orders already processed cannot be refunded

You’re always in control of your rhythm.

Zenified products are designed to support general wellness and daily balance. They are not intended to diagnose, treat, cure, or prevent disease. Always listen to your body and consult a healthcare professional when needed.