Política de envío

Shipping & Returns Policy

Effective Date: 03/03/2026


🚚 Shipping Information

Where We Ship

We currently ship within the United States.
International shipping will be available in the future.


Order Processing

  • Orders are typically processed within 1–3 business days
  • Orders placed on weekends or holidays will be processed the next business day
  • Processing times may be extended during high-volume periods

Delivery Time

  • Standard shipping typically arrives within 3–7 business days after processing
  • Delivery times may vary depending on location, carrier delays, weather, or seasonal demand

Once your order ships, you will receive a confirmation email with tracking information.


Shipping Rates

Shipping rates are calculated at checkout based on your location and order details.

We may offer free shipping promotions from time to time.


Shipping Responsibility & Delays

While we work to ensure timely delivery, Zenified is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Incorrect or incomplete shipping addresses
  • Events outside our control

Risk of loss transfers to you once the order is handed to the carrier.

If your package appears delayed or lost, please contact us and we will assist in tracking your shipment.


🔄 Returns & Refunds

Our Approach

Due to the nature of ingestible wellness products, we prioritize safety, quality, and integrity in our return policy.


Eligible Returns

  • Items must be unopened, unused, and in original condition
  • Return requests must be made within 14 days of delivery

Non-Returnable Items

We cannot accept returns on:

  • Opened or used products
  • Subscription orders that have already been processed or shipped
  • Gift cards or promotional items

Refunds

  • Approved refunds will be issued to the original payment method
  • Please allow 5–10 business days for processing (depending on your bank)
  • Original shipping fees are non-refundable, unless the return is due to our error

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include your order number and clear photos of the issue

We will review and resolve the issue promptly, including replacement or refund if applicable.


🔁 Subscriptions

If you are enrolled in a Zenified subscription:

  • You may pause, skip, or cancel anytime before your next billing date
  • Subscription orders that have already been processed cannot be canceled or refunded
  • Subscription management is available through your account portal

📬 Contact Us

For any shipping, return, or order-related questions:

Get Zenified LLC
30 N Gould St #63124
Sheridan, WY 82801, USA

Phone: (307) 522-4600
Email: hello@getzenified.com
Website: www.getzenified.com